Dr. M. S. Krishnan Department Chair, Computer Information Systems Michael R. and Mary Kay Hallman Fellow Associate Professor of Computer and Information Systems Email: mskrish@umich.edu

Dr. M. S. Krishnan (“Krishnan”) is Michael R. and Mary Kay Hallman e-Business Fellow, Area Chairman and Associate Professor of Computer Information Systems at the University of Michigan Business School.  Dr. Krishnan received his Ph.D. in Information Systems from the Graduate School of Industrial Administration, Carnegie Mellon University in 1996. He was awarded the ICIS Best Dissertation Prize for his Doctoral Thesis on “Cost and Quality Considerations in Software Product Management”. His research interest includes Corporate IT strategy, business value of IT investments, return on investments in software development process improvements, software engineering economics, metrics and measures for quality, productivity and customer satisfaction for products in software and information technology industries. In January 2000, American Society for Quality (ASQ) selected him as one of the 21 voices of quality for the twenty first century. His research articles have appeared in several journals including Management Science, Sloan Management Review, Information Technology and People, Harvard Business Review, IEEE Transactions on Software Engineering, Decision Support Systems, Information Week, Optimize and Communications of the ACM. His article “The role of team factors in software cost and quality” was awarded the 1999 ANBAR Electronic Citation of Excellence. He serves on the editorial board of reputed academic journals including Management Science and Information Systems Research. Dr. Krishnan has consulted with Ford Motor Company, NCR, IBM, Bellsouth, TVS group and Ramco Systems.